Shipping & Handling

At GOLDIGA Store, we strive to provide fast and reliable shipping while keeping our customers fully informed. Please read this Shipping & Handling Policy carefully before placing an order.

1. Processing Time
    •    All orders are processed within 1–4 business days (Monday–Friday, excluding holidays) after receiving your order confirmation.
    •    Orders are not shipped or delivered on weekends or holidays.
    •    If we experience a high volume of orders or unforeseen delays, processing may take longer, and we will notify you via email.

2. Fulfillment & Shipping Time
    •    This refers to the time it takes for items to be shipped from our supplier's warehouse to the destination which typically takes 2 - 5 days.
    •    Shipping times also depend on the supplier, the product type, and your location:

Note: These are estimated delivery times and may vary due to customs delays, carrier issues, or other factors beyond our control. Orders are also likely to arrive earlier than the estimated time.

    •    You will receive a tracking number via email once your order has shipped.

3. Shipping Costs
    •    Shipping costs are calculated at checkout and may vary by product and destination.
    •    Occasionally, we offer promotional free shipping. Free shipping eligibility is clearly indicated during checkout.

4. Handling & Packaging
    •    Every item is carefully inspected before shipment.
    •    We use secure, durable packaging to ensure your products arrive safely.
    •    Handling times are included in the overall delivery estimate.

5. International Shipping & Customs
    •    International orders may be subject to customs fees, import duties, or taxes of the destination country. These charges are the responsibility of the customer.
    •    Delivery times may be extended due to customs processing.

6. Lost, Damaged, or Delayed Packages
    •    If your order is lost or damaged during shipping, please contact us at [support email] within 7 days of estimated delivery.
    •    We will investigate with the supplier or carrier and work to resolve the issue.
    •    Refunds or replacements are handled on a case-by-case basis.

7. Order Changes & Cancellations
    •    Orders can only be modified or canceled within 24 hours of purchase.
    •    After the order is processed by our fulfillment partner, it cannot be changed or canceled.

8. Important Notes
    •    Shipping times may vary due to holidays, high demand periods, or global shipping disruptions.
    •    Tracking information is provided, but delivery times are estimates, not guaranteed.

9. Tracking: As soon as your order is shipped, you will receive a confirmation email containing a tracking number allowing you to easily locate your product directly from our website at any time [link to your tracking page]. Please note that while the majority of our shipping companies provide a tracking service, we cannot guarantee it in all cases.